Refund Policy

At Ricca Beauty, we take pride in providing high-quality, handmade skincare products. Due to the nature of our products and for health and safety reasons, we have the following refund policy in place.

All Sales Are Final

All purchases made on our website are final sale.

We do not offer refunds on skincare products once they have been opened, used, or tampered with.

Replacements & Exchanges

Refunds are not issued. However, we are happy to assist in the following situations:

If your product arrives damaged, we will send a replacement product at no additional cost, or
You may choose another product of equal value from our website

To be eligible, you must contact us within 48 hours of delivery and provide clear photos of the damaged item and packaging.

Non-Refundable Items

The following are non-refundable:

Opened or used products
Products damaged due to misuse or improper storage
Orders reported outside the 48-hour delivery window

Incorrect Shipping Information

Ricca Beauty is not responsible for orders shipped to incorrect addresses provided by the customer. Please review your shipping details carefully before completing your purchase.

Chargebacks & Disputes

Customers are encouraged to contact us directly to resolve any order concerns. Unauthorized chargebacks or disputes may result in refusal of future orders.

Contact Us

If you have any questions regarding this Refund Policy, please contact us through our website or customer support email.